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Frequently Asked Questions

Everything you need to know about our your bracelet.
To get the perfect fit we recommend choosing between 15 and 18 charms. This gives you plenty of room to adjust the size exactly how you like it. Our standard bracelets come with 17 charms which can be a mix of blank or engraved styles.
We move fast. Your order will be dispatched within 1 to 3 working days and delivery generally takes about 3 to 5 working days. You can find all the specific details in our shipping policy.
We are always happy to chat and answer any questions. You can reach out to our team at any time by emailing support@mycharmsofficial.com or by using the contact form on our website.
Not at all. You can choose to buy a blank bracelet to customize later or simply select your favorite charms individually and build your unique bracelet from the start.
We're here to help! Reach out to our support team via email, and we'll guide you through any questions or challenges you encounter during your journey.